No returns without RMA (Return Merchandise Authorization). Goods that are damaged will be replaced.
If it is a supplement, food, or cosmetic product that is in the original un-opened condition we will credit the purchase price but not the freight. Opened supplements, food, or cosmetic products are not be able to be returned. Any claims for damages must be made via email, or in writing postmarked within FIVE days of receipt of goods.
Steps to return:
Contact us at:
On line contact
Snail Mail: SMARTER HEALTH CORPORATION
9048 Spindletree Way
Jacksonville, FL 32256
and tell the problem.
If you chose Postal Service (United States Post Office) for shipping your domestic order, and your order was over $50... Sorry, but you are on your own.
As was stated when you placed your order and selected the shipping method for your order...
“If You Use Postal Service on Domestic USA Orders over $50, You Are Assuming ALL Risk of Loss and/or Damage. WE CAN NOT ACCEPT CLAIMS FOR LOSS OR DAMAGE, Because the US Postal Service Has Been REFUSING To Honor Any Claims For Loss OR Damage. So Be Safe and Ship Via UPS!”
If you receive your shipment and it is damaged in order for us to process your claim you need to:
Your satisfaction is very important to us. The carriers especially the postal service like to weasel out of their guarantees and paying on claims, so any claims need to be air tight. Thank you for your understanding, and compliance.
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